Refund policy

A failed or cancelled payment should not add Kallout Balance or change a ranking. A temporary bank hold may take time to clear according to your payment provider.

A payment that has been confirmed and applied to Kallout Balance or a ranking is generally not refundable once the selected visibility service has been delivered.

Changing rank, being outbid, or not receiving a particular audience outcome does not by itself qualify a payment for a refund.

We will review duplicate captures, confirmed technical errors, and charges applied to the wrong Kallout account. Approved refunds are returned through the original payment method and remain subject to the provider's processing time.

Email hello@kallout.in within seven days of the charge. Include the account email, amount, date, and payment reference. Do not send card or bank credentials.